Terms of service
Terms of Service
Last Updated: July 15, 2026
1. Agreement to Terms
Welcome to Over and Under ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of the https://over-under.store website (the "Site") and any related services provided by Over and Under.
By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the Site.
By using the Site, you represent that:
- You are at least 18 years of age
- You have the legal capacity to enter into this agreement
- You are not prohibited from using the Site under applicable law
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2. Products and Ordering
Product Descriptions
We strive to display accurate product descriptions, images, pricing, and availability. However, we do not warrant that product descriptions or other content on the Site is accurate, complete, reliable, current, or error-free.
If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund as outlined in our Return Policy.
Pricing
- All prices are listed in US Dollars (USD) unless otherwise specified
- Prices are subject to change without notice
- We reserve the right to refuse or cancel any orders placed for incorrectly priced products
- Applicable taxes and shipping costs are calculated at checkout
Order Acceptance
Your receipt of an order confirmation email does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including:
- Product availability
- Errors in pricing or product information
- Suspected fraud or unauthorized activity
- Limitation of quantities available
Order Cancellation
We reserve the right to cancel any order before shipment if:
- Product is unavailable
- There is a pricing error
- There is a concern about fraud or payment validity
If cancelled, you will receive a full refund to your original payment method.
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3. Payment Terms
Accepted Payment Methods
We accept the following payment methods:
- Visa, Mastercard, American Express, Discover
- PayPal
- Shop Pay / Shop Pay Installments
- Google Pay
- Apple Pay
Payment Processing
- All payments are processed securely through Shopify Payments or PayPal
- We do not store your credit card information
- Payment must be received in full before order processing
Failed Payments
If a payment fails:
- You will be notified and prompted to update your payment information
- Order processing will not begin until payment is successfully processed
- We reserve the right to cancel the order after 72 hours of failed payment
Shop Pay Installments (BNPL)
If you use Shop Pay Installments:
- Subject to approval by Affirm
- Payment terms: 4 interest-free installments over 6 weeks
- Late payments may result in suspension of Shop Pay Installments for future purchases
- See [Affirm's terms](https://www.affirm.com/terms) for full details
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4. Shipping and Delivery
Shipping Rates
Shipping rates are calculated based on:
- Weight and dimensions of products
- Shipping destination
- Selected shipping method
Shipping options and rates are displayed at checkout before order confirmation.
Processing Time
- Orders are typically processed within 1-3 business days
- Orders placed after 5PM EST may be processed the following business day
- Business days do not include weekends or holidays
Delivery Estimates
Delivery estimates are provided by carriers and are estimates only. We do not guarantee delivery by a specific date.
Risk of Loss
- Risk of loss and title for products purchased passes to you upon delivery to the carrier
- If a package is lost or damaged in transit, see our Return Policy for resolution steps
International Shipping
- We currently ship to several countries outside the United States, see our Shipping Policy for details: https://over-under.store/policies/shipping-policy
- International orders may be subject to customs duties, taxes, and fees
- You are responsible for all import fees and duties
- We cannot predict which fees will apply; please contact your local customs office
Dropshipping
> Fulfillment by Third-Party Suppliers: Some orders may be fulfilled directly by our trusted third-party suppliers and shipped from their warehouses. This allows us to offer a wider product selection and faster shipping for many items.
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5. Returns and Refunds
Return Policy
Our Return Policy governs your rights regarding returns and refunds. Please review the full Return Policy https://over-under.store/policies/refund-policy.
Quick Summary:
- Returns accepted within 30 days of delivery
- Items must be unused and in original packaging
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Refunds are processed within 5-7 business days after receiving the return
Non-Returnable Items
The following may not be returned:
- Opened or used products (unless defective)
- Items marked "Non-Returnable" on product page
- Customized or personalized items
- Perishable goods
- Hygiene products (if opened)
Incorrect or Defective Items
If you receive an incorrect or defective item:
- Contact us within 48 hours of delivery
- Provide photos of the item and packaging
- We will arrange for a replacement or refund at no cost to you
Refund Timeline
- Refunds are processed within 5-7 business days after receiving the return
- Refunds are issued to the original payment method
- If you paid with a gift card, the refund will be applied to the original gift card
- Shipping costs are non-refundable unless the return is due to our error
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6. Intellectual Property
Our Content
The Site and its original content, features, and functionality are owned by Over and Under and are protected by international copyright, trademark, patent, and other intellectual property laws.
Trademarks
All trademarks, service marks, and trade names appearing on the Site are the property of their respective owners.
User Content
You may post reviews, comments, and other content on the Site, provided such content does not:
- Infringe on any intellectual property rights
- Contain defamatory, obscene, or offensive material
- Violate any applicable law or regulation
You grant us a non-exclusive, royalty-free right to use, reproduce, and display such content for any purpose related to our business.
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7. Prohibited Uses
You agree not to use the Site:
- For any unlawful purpose or to solicit illegal activities
- To violate any international, federal, provincial, or state regulations
- To infringe on our or any third party's intellectual property rights
- To submit false or misleading information
- To upload viruses or malicious code
- To collect or track personal information without consent
- To spam, phish, or scrape
- To interfere with the Site's security features
- To bypass measures used to restrict access
We reserve the right to terminate your use of the Site for any prohibited use.
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8. Account Responsibilities
Account Creation
Some features may require you to create an account. You agree to:
- Provide accurate and complete information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access
Account Security
You are responsible for:
- All activities under your account
- Maintaining the security of your login credentials
- Ensuring your account information is current
We are not liable for any loss or damage arising from unauthorized use of your account.
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9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OVER AND UNDER SHALL NOT BE LIABLE FOR:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages resulting from: use of or inability to use the Site; unauthorized access to your data; errors or omissions in content; conduct of third parties on the Site
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS IN QUESTION IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
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10. Warranty Disclaimer
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
- The Site will be uninterrupted, secure, or error-free
- The information on the Site will be accurate or reliable
- Defects will be corrected
- The Site or server is free of viruses or other harmful components
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11. Indemnification
You agree to indemnify, defend, and hold harmless Over and Under and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of the Site
- Your violation of these Terms
- Your violation of any rights of a third party
- Your submission of false information
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12. Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.
Arbitration
Any dispute arising from these Terms or your use of the Site shall be resolved through binding arbitration in accordance with the rules of AIAC (Asian International Arbitration Centre).
Class Action Waiver
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
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13. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site.
Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.
We will make reasonable efforts to notify you of material changes via email or prominent notice on the Site.
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14. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
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15. Entire Agreement
These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Over and Under regarding your use of the Site and supersede all prior agreements and understandings.
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16. Contact Information
Business Name: Over and Under
URL: https://over-under.store/
Email: customersupport@over-under.store
For questions about these Terms, please contact us with "Terms of Service" in the subject line.