Shipping policy
Last Updated July 23, 2026
Thank you for shopping with Over & Under. This Shipping Policy explains how we fulfill and deliver orders placed. Please read this policy carefully before placing your order. We offer free shipping when your order reaches the threshold for your zone — see below for more information on other international destinations and the free shipping minimum purchase threshold.
We source our products from our global fulfillment partners and depending on stock, orders may ship separately.
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Processing Times
All orders are processed and sent to our fulfillment centers within 1–3 business days of payment confirmation.
Processing does not include weekends or holidays. Orders placed after 2:00 PM EST on Friday will be processed the following Monday.
You'll receive an order confirmation email immediately after purchase, and a shipping notification email with tracking once your package ships.
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Delivery Times
Total delivery time from order date to your door:
- With Standard Shipping (US only): 8–18 business days (1–3 processing + 7–15 transit)
- With Expedited Shipping (US only): 6-13 business days total (1–3 processing + 5-10 transit)
- International total delivery: 8-18 business days (1–3 processing + 7-15 transit)
Because we ship from global fulfillment partners, delivery times vary depending on which partner fulfilled your item. The estimates below are based on order date, not ship date.
- Standard Shipping (US): 7–15 business days
- Expedited Shipping (US only): 5-10 business days
- Standard Shipping (International): 7-15 business days
- Free shipping uses the same transit times as Standard for your zone
Why the range is so wide
Your package could be shipping from:
| Origin | Typical US Delivery |
| China → US | 7–15 business days |
| US → US | 5-10 business days |
Most orders will arrive closer to the faster end of the range, but we quote the full window to be transparent. If your item arrives sooner than expected, that's a bonus.
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Important: Split Packages Are Normal
Because we use global fulfillment partners, if you order multiple items, they will likely ship in separate packages from different warehouses.
This means:
- Different tracking numbers: you'll receive a separate tracking link for each package
- Different arrival times: one package may arrive days or weeks before the other
- No extra shipping fees for you: we absorb the cost of multi-package shipments
Don't panic if one item arrives before the other
This is expected behavior, not an error. The rest of your order is on its way.
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Free Shipping
We offer free standard shipping on all orders over amount set for each zone as follows:
US: $35
South America: $50
Australia/New Zealand: $100
International: $100
Europe: $70
Canada/Mexico: $50
Asia: $60
For orders under $35 in the US (or zone threshold), standard shipping rates apply:
- US: $4.99
- South America: $9.99
- Australia/New Zealand: $14.99
- International: $12.99
- Europe: $12.99
- Canada/Mexico: $8.99
- Asia: $7.99
Shipping costs are calculated and displayed at checkout before payment.
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Tracking Your Order
Once your items ship, you'll receive an automated email containing your tracking number(s).
If your order contains multiple items:
- You may receive separate tracking links for each package
- Track each package using its respective tracking link
- Both will arrive at your shipping address
Tracking Quality by Carrier
| Carrier | Tracking Quality | Where to Track |
| USPS, UPS, FedEx (US warehouse items) | Real-time updates at every scan | usps.com, ups.com, fedex.com |
| China warehouse | Updates every 2-3 days at each handoff | 17track.net or aftership.com |
| Standard International | Updates every 5-7 days — may be silent for 2 weeks | 17track.net or aftership.com |
Tip: If tracking hasn't updated in 14+ days, contact us at customersupport@over-under.store. Normal silence for international orders is up to 7 days, not 14.
International Tracking Reality
If you order internationally (outside the US), expect tracking to be less detailed than domestic. This is normal and not a cause for concern. Tracking updates every 5-7 days, not daily, is expected for packages shipping from China to your country.
Customs, Duties & Import Taxes (International Orders Only)
For orders shipped outside the United States:
- We do not collect customs duties, VAT, or import taxes at checkout. These are paid by the customer upon delivery (or in some countries, before delivery).
- EU customers typically pay 15-25% VAT at delivery, calculated on the product value. This is required by EU import law and not a fee from Over & Under.
- UK customers pay 20% VAT + possible duty fees depending on product category.
- Canada may charge GST/HST + duty depending on province.
- Refused packages: If you refuse a package due to customs fees, we'll refund the product cost but not the original shipping cost (which we already paid to the carrier).
- Restricted destinations: We cannot ship to Cuba, Iran, North Korea, Syria, or Russia due to carrier restrictions.
Tip for international customers: Check your country's import thresholds before ordering. Many countries have a "de minimis" value (typically $20-50 USD) below which no duties apply.
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Delivery Issues & Resolution
What to do if your package is delayed
1. Wait the full window: US orders can take up to 15 business days from ship date
2. Check tracking link: see if the carrier has updates
3. Contact us if past 28 business days: we'll open a trace with the carrier
What to do if your package is lost
If tracking shows no movement for 30+ business days:
1. Email customersupport@over-under.store with your order number
2. We'll open a carrier trace (takes 7-10 business days)
3. If confirmed lost, we offer one of:
- Free replacement (if in stock)
- Full refund to original payment method
- Store credit with 10% bonus
What to do if your package arrives damaged
1. Take photos within 7 days of receipt
2. Email photos + order number to customersupport@over-under.store
3. We'll send a free replacement within 5 business days
4. We do not require you to return the damaged item
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Returns & Exchanges
Damaged or defective items
- Free return shipping for damaged or defective items (we'll provide a prepaid label or arrange pickup)
- Free replacement of the same item, or full refund
- Photo proof required within 7 days of delivery
Change-of-mind returns
- Customer pays return shipping ($7.99-$15.99 from US depending on size/weight)
- Item must be unused, in original packaging
- 15% restocking fee applies
- Refund issued within 5 business days of receiving the return
Order Changes & Cancellations
Before shipment
- You can cancel or modify your order within 24 hours of placing it
- Email customersupport@over-under.store with your order number
After shipment
- Once a tracking number is generated, the order cannot be cancelled
- You can refuse delivery or use our 30-day return policy (see our Refund Policy)
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Holiday & Peak Season Delays
During these periods, expect 5-10 additional business days for delivery:
- November 15 – January 15 (holiday shopping season)
- Chinese New Year (typically late January or February — factory closures in China)
- Singles' Day (November 11 — major shopping event in China)
- Black Friday / Cyber Monday (late November)
We post holiday shipping notices on our homepage and via email when these periods approach.
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Address Accuracy
You are responsible for providing an accurate shipping address at checkout.
If a package is returned to us due to an incorrect address:
- We will contact you for a corrected address
- You are responsible for the reshipment cost ($4.99-$15 depending on destination)
- If we don't hear back within 30 days, we'll refund the product cost minus original shipping
Tip: Double-check your address at checkout. We use the address exactly as entered.
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What This Policy Does NOT Cover
We do not cover losses or delays caused by:
- Customer-provided incorrect address
- Customer refusal to pay customs duties (international orders)
- Theft after delivery (contact your local post office / police)
- Natural disasters in transit
- Force majeure events (war, pandemic, carrier strikes)
For these situations, we work with you to find a fair resolution but cannot guarantee replacement or refund.
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Contact Us
For any shipping questions or issues:
Email: customersupport@over-under.store
Response time: Within 24 business hours
When contacting us, please include:
- Your order number
- Your full name
- Description of the issue
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Summary
| Question | Answer |
| How long until my order ships? | 1-3 business days |
| How long until my order arrives? | 7-15 days (US Standard Shipping)
| When is shipping free? | Free when purchase total is over zone threshold (same transit as Standard) |
| Can I get faster shipping? | Yes — Expedited option is $9.99 (5-10 days, US only) or Standard $4.99 (7–15 days) |
| Can I track my order? | Yes — separate tracking per package | Updates every 5-7 days for international |
| What if my package is late? | Wait 28 business days, then contact us |
| What if my package is lost? | We replace or refund — your choice |
| What if my package is damaged? | Free replacement, photo proof required |
| Can I cancel my order? | Yes, within 24 hours |
| Do I pay customs/VAT? | Yes, if outside US — not collected at checkout |
| Who pays return shipping? | We pay for damaged items; you pay for change-of-mind |
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What We Reserve the Right to Change
We may update this shipping policy at any time. Changes apply to new orders only — orders placed before the change date keep the policy in effect at time of purchase.
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This shipping policy is part of our Terms of Service. By placing an order, you agree to these terms.
Policy Updates
We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
For orders already placed, the shipping policy in effect at the time of order placement will apply.