Contact information
Contact Information
Last updated: June 20, 2026
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Get in Touch
We'd love to hear from you. Whether you have a question about an order, need help with a product, or want to share feedback, our team is here to help.
Customer Support
We respond to all emails within 1-2 business days.
customersupport@over-under.store
For the fastest response, please include your order number in the subject line (if applicable).
Live Chat
Available on our website during business hours. Click the chat icon in the bottom right corner of any page.
Order-Related Inquiries
For fastest service on order-related questions, please include:
1. Your order number (starts with )
2. The email address used to place the order
3. A brief description of the issue
Most order issues are resolved within 24 hours.
Wholesale and Business Inquiries
If you're a retailer, contractor, or business interested in bulk pricing or wholesale accounts, please email admin@over-under.store with the subject line "Wholesale Inquiry."
Press and Partnerships
For press inquiries, partnership opportunities, or product reviews, please email admin@over-under.store
Report a Problem
If you have a complaint or concern that our customer support team has been unable to resolve, you may also reach out to:
- Better Business Bureau
- State Attorney General's office
- FTC Complaint Assistant: https://reportfraud.ftc.gov/
We take all customer concerns seriously and will work with you in good faith to resolve any issue.